SYSTEM REQUIREMENTS
I keep getting an error saying the page cannot be displayed when trying to see the shopping cart or my account page.
I keep getting an error saying the page cannot be displayed when trying to login.

SHIPPING POLICY
How can I shop at TokyoCentral.com?
How much are your shipping and handling fees?
How long will it take to get my order?
Can you specify the time and date of shipping?
Do you ship outside the U.S.?
What will happen if the merchandise is out of stock?

How can I get free shipping?
Though I got 'free shipping', why do I see shipping fee at the shipping option page in the shopping cart?
Though I got 'shipping 50% off', why do I see regular shipping fee at the shipping option page in the shopping cart?

ABOUT MY ACCOUNT
What is "My Account"?
How can I change a part of "My Account"?
What if I forget my password?

RETURN AND EXCHANGE POLICY
Is it possible to return or exchange the merchandise after I receive it?

CANCELLATION POLICY
How can I cancel my order?

PAYMENT POLICY
What forms of payment does TokyoCentral.com accept?
Do I have to pay sales tax?

COUPON CODE (PROMO CODE)
How can I use the coupon code?

ORDER FORM
I am not good at computer system or online shopping system, so I want to place an order by using an order form.

INQUIRY
How can I contact TokyoCentral.com?


SYSTEM REQUIREMENTS
Q. I keep getting an error saying the page cannot be displayed when trying to see the shopping cart or my account page.

Q. I keep getting an error saying the page cannot be displayed when trying to login.

A. We don't support Safari and we would like to recommend you to switch your browser to one of the following:
Internet Explorer
Google Chrome
Mozilla Firefox
Opera

SHIPPING POLICY
Q. How can I shop at TokyoCentral.com? How much are your shipping and handling fees?

A. The shipping and handling cost is calculated based on the weight and method of delivery (FedEx). At the site page, enter the shipping address's zip code and it will automatically calculate and show you the shipping & handling cost. You are required to register your shipping information in order to estimate your shipping & handling cost. Furthermore, a fuel surcharge is included on the shipping & handling fee. The shipping & handling charge is subject to change at any time without notice.
We currently do not ship to Alaska and Hawaii.

Q. How long will it take to get my order?

A. The total delivery time (processing time + shipping time) for your order is between 4-12 business days. It is the period of time from when we start processing your order until you receive it.
Processing time for merchandise is 1-6 business days. It is the period of time from after you place your order to when we ship it.
Shipping time is depends on the carrier. For FedEx Ground (standard), it will take 3-6 business days. It is the period of time from when we ship your order to when you receive it.
Processing days for orders are Monday through Friday during our operating hours. If you place an order on Friday, Saturday, Sunday or a holiday, your order will be processed the following Monday or Tuesday of the week.
TokyoCentral.com is open seven days a week, 24 hours a day.
*Delivery schedule may vary due to weather conditions, traffic, and carrier trouble.
*If delivery is cancelled due to these conditions, we will contact you as soon as possible. However, we are not liable for any shipping delay or cancellation.
*We operate daily, however our site may at times be temporarily shut down for system maintenance.
*We do not ship to P.O.Boxes, APO/FOP/DPO addresses or hotels.

Q. Can you specify the time and date of shipping?

A. Unfortunately, we can not specify the time and date of shipping.

Q. Do you ship outside the U.S.?

A. TokyoCentral.com offers shipping to inside the U.S. except Hawaii and Alaska.

Q. What will happen if the merchandise is out of stock?

A. In the event that there is not enough inventory of merchandise to complete your order (or if no longer available), you will receive an email prior to the cancellation to notify you that the merchandise is out of stock.

Q. How can I get free shipping?

A. Please check this page.

Q. Though I got 'free shipping', why do I see shipping fee at the shipping option page in the shopping cart?

A. You can see 'free shipping' at the bottom of the following page after you select SHIPPING OPTIONS at the shipping option page.

Q. Though I got 'shipping 50% off', why do I see regular shipping fee at the shipping option page in the shopping cart?

A. You can see 'shipping 50% off' at the bottom of the following page after you select SHIPPING OPTIONS at the shipping option page.

ABOUT MY ACCOUNT
Q. What is "My Account"?

A. "My Account" is located at the top right of the Home Page. It shows your order detail, a shipping address, payment method, your shipping history, any order cancellation, and special offers.

Q. How can I change a part of "My Account"?

A. You can change "My Account" by following these steps:
1. Click on the "My Account" button.
2. Click the "Log In" button.
3. To update your "Account and Contact Information", write in the new information, then click on the "Update My Account" button.
4. During checkout, you can add a new shipping address to your Address Book. Click on the "Change" button, which is located at the side of primary billing address or shipping address. To update the information, click on the "Edit" or "Delete" button.
5. To register a new billing address or shipping address other than your registered address, click on the "Your Address Book" button and then click on the "Register another Billing Address" button or the "Register another Shipping Address" button. Click on the "Add a New Address".

Q. What if I forget my password?

A. If you have forgotten your password, we will email it to you. Please follow the steps below.
1. Click on Log In.
2. Enter your email address in the box under the "Forgot your Password"? button.
3. Click on the "Request New Password" button.
4. We will send a temporary one-time use password to your registered email address so, please check your email.
5. Next, go back to Log In screen and enter the temporary one-time use password.
6. Enter the temporary one-time use password in the "old password" space and then, enter the new password in the "new password" space. Now, you can log in successfully.

RETURN AND EXCHANGE POLICY
Q. Is it possible to return or exchange the merchandise after I receive it?

A. You may return or exchange new or unopened merchandise within 7 days from the date you received the merchandise. For more details, see the following:

1. Return or exchange (Damaged or Defective merchandise)
If TokyoCentral.com has shipped you wrong, damaged or defective merchandise, we will exchange the merchandise at our cost. You must notify us by email within 7 days from the day you received the merchandise, otherwise your request may not be accepted.

TokyoCentral.com Customer Service
email address: Click here
Business hours: Mon.-Thu. 10:00am-3:00pm PT (excluding weekends and holidays)

2. Return or exchange (for reasons other than wrong, damaged, or defective merchandise)
For returns or exchanges, for the reasons directly above, shipping charges and any other charges that may occur due to the return will be covered by the customer.
Please contact TokyoCentral.com Customer Service at the following email address for assistance in return/exchange:

TokyoCentral.com Customer Service
email address: Click here
Business hours: Mon.-Thu. 10:00am-3:00pm PT (excluding weekends and holidays)

We will accept returns or exchanges only under the following conditions.

1. When you inform us by email within 7 days of receipt.
2. When the merchandise is in the original, unopened package.
Please see the non-returnable/exchangeable products listed below:
(1) Opened food products, clothing (including socks, girdles, etc.), dietary supplements, medicine, sanitary items, cosmetic, appliances, bedding, flatware and eating utensils.
(2) Perishable and dairy foods
(3) Alcohol and cigarette products
(4) Special sale or clearance items
3. For your protection, we suggest you use a traceable carrier such as FedEx. Be sure to retain your packing slip.

CANCELLATION POLICY
Q. How can I cancel my order?

A. Please note that TokyoCentral.com processes your order electronically. Orders cannot be cancelled or changed if the merchandise has already been shipped. If you wish to cancel your order, please follow the directions below:
1. Log In
2. Click on the "My Account" button.
3. Click on the "Order History" button and then click on the "Order Number" button
4. At the bottom of the "Order History Detail", click on the "Cancel Order" button.
5. Check "Order History Detail" and you will see no merchandise or balance on your account.
Please note that when the "Cancel Order" button does not appear, this means that your order has been already shipped, and cannot be cancelled.
Also, please note that we will not accept cancellation under the following conditions:
Merchandise ordered by telephone or fax.
Order has already been shipped.
You cannot cancel a part of your order. Once you submit cancellation, the entire order will be cancelled.
When you cancel an order, your balance will appear as $0.00 in "My Account".

PAYMENT POLICY
Q. What forms of payment does TokyoCentral.com accept?

A. We accept the following credit cards: Visa, MasterCard, Discover, American Express and JCB. PayPal and personal checks are also accepted.
If paying by personal check, the check must be sent to the following address:

TokyoCentral.com
Attn: TokyoCentral.com Payment
1740 W Artesia Blvd., Gardena, CA 90248

We will send your package after receiving your check. If we do not receive your check within one month of the purchase date, your order will be cancelled.
*Your order payment will include the total merchandise price and shipping fee.
*No Marukai supermarket gift certificates or discount coupons are accepted.
*Please use a credit card under the same name as your registration name.
*We cannot process your order if your credit card information is incomplete.

Q. Do I have to pay sales tax?

A. Yes, only if you are California residence. In accordance with applicable state and local laws, we are required to charge sales tax in localities where MARUKAI has operations.

COUPON CODE
Q. How can I use the coupon code?

A. After you add an item to your cart, you will find a "COUPON OR GIFT CARD" box in your shopping cart like in the below image. Please enter the coupon code you find in the box and click "Update Cart" button.
If you have no items in your cart, you will not see a "COUPON OR GIFT CARD" box in your shopping cart.

how to use the coupon code

ORDER FORM
Q. I am not good at computer system or online shopping system, so I want to place an order by using an order form.

A. Please cilck the icon below to download an order form. After you fill out this form, please send here. We will call you regarding payment as soon as we receive your order and start processing. Please do not include your credit card information in your order form.

INQUIRY
Q. How can I contact TokyoCentral.com?

A. Please contact TokyoCentral.com customer service via email.
email: Please click here

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