Free Shipping

SHIPPING

1. We ship Monday through Friday excluding Holidays.
2. Delivery Date can NOT be specified by customers.
3. If your shipping address is in CA, the state tax will apply according to the items your ordered.
4. We will NOT take any responsibility for delivering delays caused by loss, traffic conditions or weather conditions.
5. Please acknowledge that stock availability is subject to change. For out-of-stock items, we may ship without shortage items. If this is the case, we will reduce the item price from your order total amount before we ship the package.
6. FedEx can NOT ship to Postal Office Boxes (P.O.BOX), hotels or APO/FOP addresses.

OUT-OF-STOCK

If any of the items that you ordered are out of stock, you will receive a notification via email.
We must receive a confirmation reply in order to send the other items placed in order.
Please note that if we do not receive the confirmation reply within one week, the placed order will be canceled entirely.

MISSING/DAMAGED ITEMS

Please contact us immediately if you any packages are lost or damaged.
If you provided an invalid address and the package is returned to us, we will ship again as soon as we receive your correct address. Please note that we will charge shipping fees again in this case.

RETURN/EXCHANGE POLICY

1. Defective/Damaged/Wrong Products
We do our best to ship your order so you can receive it in excellent condition.
However, if you receive damaged or wrong products, please contact us immediately within 7 days from the arrival date.

2. Customer Convenience
If you are not satisfied with the items you ordered at our online shop, please contact us within 7 days from the arrival date and please provide your order number.

Also, please note that the customer is responsible for shipping fees in this case.
Please see the non-returnable/exchangeable products listed below:
(1) Opened food products, clothing (including socks, girdles, etc.), dietary supplements, medicine, sanitary items, cosmetic, appliances, bedding, flatware and eating utensils.
(2) Perishable and dairy foods
(3) Alcohol and cigarette products
(4) Special sale or clearance items

FREE SHIPPING: Learn more

Calpico Calpis

Macha Sweets

KAKI NO TANE

Kewpie Mayonnaise

Rice

Green Tea

Miso Soup

Krewrap

Flu & Cold Prevention

Kotatsu