Tokyo Central / Marukai Shopper's Card Program
Terms and Conditions

Marukai Corporation d/b/a Tokyo Central (“Marukai”)'s Shopper's Card Program (“Program”) is a loyalty program offered by Marukai to eligible customers. By participating in the Program, each participant hereby agrees to these terms and conditions (“Terms and Conditions”), subject to change, suspension, and/or termination as allowed by these Terms and Conditions or applicable law.

For more information, please contact Marukai at 1740 W. Artesia Blvd., Gardena, CA 90248; by telephone at (310) 660-6300; or by email at info@marukai.com.

By participating in the Program, each participant hereby agrees to these Terms and Conditions, as well as Marukai's various other rules, regulations, policies, and procedures, which can be found at Marukai.com and TokyoCentral.com. Each Program participant is responsible for remaining knowledgeable of the current and future versions of the Program's Terms and Conditions as they are updated and released. Marukai reserves the right to disqualify customers who have violated any of the Program's Terms and Conditions. Marukai reserves the right to change the Program's Terms and Conditions or terminate the Program at any time without prior written notice. Communications about the Program, including changes to the Program, will be posted on Marukai.com and TokyoCentral.com.

Program Eligibility: Participation in the Program is open to U.S. residents at least 13 years of age (in Puerto Rico 14 years of age). If you are a prospective participant between 13 and 17 years old (in Puerto Rico, between 14 and 21 years old), you agree that you have obtained permission from your parent or legal guardian to be a participant of the Program (in Puerto Rico, parents must also submit the application of any applicant between 14 and 21 years of age). The Program is available to individuals only. The Program will not be available to corporations, businesses, charities, partnerships, enterprises, or any other entity, unless express written approval has been received in advance to participate in the Program. Customers are responsible and liable for any tax consequences which may result from Customer's participation in the Program. Program participation and a valid Shopper's Card are required to receive promotional pricing at time of purchase. Not all Marukai online and retail locations participate in the Program; for a full list of participating markets, visit Marukai.com or TokyoCentral.com (“Participaing Location”).

Program Participation Cost: While enrolling in the Program is free and no initial or recurring purchase is required, customers must pay One Dollar ($1.00) each for their respective Shopper's Card (“Shopper's Card”). If a prospective participant has a valid Marukai Membership Card, Marukai will issue the participant's initial Shopper's Card for free. A fee of One Dollar ($1.00) will be charged for any additional or replacement Shopper's Card. Marukai reserves the right to refuse issuance of a Shopper's Card and/or participation in the Program to any customer who does not follow the enrollment procedures.

Contact Information: Participants should promptly notify Marukai of any changes to their respective personal information such as changes to name, address, telephone number, and email address either by visiting Marukai.com or TokyoCentral.com, or by emailing Marukai's Customer Service Representative(s) at info@marukai.com. Marukai reserves the right to cancel any Shopper's Card which contains incomplete, inaccurate, false, or fictitious personal information and all accumulated Points will be forfeited.

Privacy Policy: By participating on the Program, you understand, acknowledge, and agree that Marukai may store and use the information submitted by you in the Program application in connection with general promotion, marketing, and advertising activities related to the products and/or services that Marukai sells from time-to-time, as well as for purposes ancillary to such promotion, marketing, and advertising activities, and in connection with any other lawful activity that Marukai, directly and indirectly, engages in from time-to-time, whether by itself or through third parties. Further, you understand, acknowledge, and agree that Marukai has the unrestricted right to use such data for any and all lawful purposes, including but not limited to, sharing your information with third parties that Marukai believes may be able to provide you with valuable product and service offers. In addition to the foregoing circumstances, your information may be shared with employees, agents, and independent contractors of Marukai and/or with other third parties with whom Marukai does business, including customer support specialists, web hosting companies, fulfillment companies, and data analysis firms, in connection with services that these individuals or entities perform for Marukai, for themselves, or for any other lawful purpose. You may at any time inform Marukai, in writing, that you no longer want Marukai to share your information with third parties.

Use of the Shopper's Card: The Shopper's Card enables participants to access sales and promotional pricing at participating locations, earn rewards points (“Points”) on certain purchases or behaviors at Participating Locations, and redeem accumulated Points for certain items. From time-to-time, special Program items, discounts, and pricing may be offered that may not be available in all participating locations.

In order for a participant to receive sales and promotional pricing or earn Points, participants must first present their respective Shopper's Card to a cashier at any participating location before the participant's respective purchase transaction is completed. Points have no cash or fixed value; may not be redeemed for cash, gift certificates, or gift cards; and are not transferable to any other individual or entity. Any transfer or attempted transfer of a participant's Shopper's Card or Points shall result in automatic cancellation of the Shopper's Card, cancellation of the participant's Program account, and complete forfeiture of all accumulated Points associated with that participant, including but not limited to, any Shopper's Card and Program account associated with that participant. Any fraudulent or unauthorized use of the Shopper's Card is strictly prohibited, and may result in cancellation, Points forfeiture and/or disqualification from the Program. The Shopper's Card is not a credit card. The Shopper's Card is the property of Marukai and it may be revoked at any time by Marukai in its sole discretion. Any unauthorized reproduction of the Shopper's Card or abuse of the Program may lead to cancellation, Points forfeiture, Program disqualification, and/or legal action by Marukai or the applicable law-enforcement organization(s).

Deactivation of Shopper's Card and Program Participation, Forfeiture of Points
Other provisions of these Terms and Conditions notwithstanding, Shopper's Card holders and Program participants who do not purchase any products at a Participating Location, while using their Shopper's Card at time of purchase, within 365 days from their last purchase will, automatically and without notice, forfeit all accumulated Points and their Program account will be deactivated. Such automatic deactivation and Points forfeiture will occur on or after July 1, 2017.

Earning Points
Customers will be awarded Points with the purchase of specified products and/or services from any Participating Location. Eligible items ordered online and delivered to your home will earn Points as they would if purchased in Participating Location. Points will not be earned for transactions involving items specified as exclusions by the Marukai from time-to-time or where prohibited by law. See Participating Stores for details or contact a customer service representative at info@marukai.com. Marukai reserves the right to add or delete items eligible for Points issuance at any time, at its sole discretion, without notice.

All Points will be awarded to the Customer's account within 1 to 3 business days after purchase.

On a refund, return, or exchange for an excluded item, any non-qualifying Points obtained from the original purchase will be deducted from the Customer's account.

Points will be earned at the following rates based on Customer's Cumulative Purchase Totals:

Regular Accumulation Status Accumulated Purchase Totals $1 - $2,999
Point Earning Rate $1 = 1 point
Gold Accumulation Status Accumulated Purchase Totals $3,000 - $11,999
Point Earning Rate $1 = 2 points
Platinum Accumulation Status Accumulated Purchase Totals $12,000 +
Point Earning Rate $1 = 3 points

From time-to-time, other incentive programs may be combined with this Program and these other programs may offer incentives that can be accumulated on your Card. Please see the respective terms and conditions of these other incentive programs when applicable to see which terms and conditions apply to the point accumulation in each of these respective programs.

Redeeming Points
When purchasing items and/or services at a Participating Store, Customer may choose to either

1. Redeem their earned points for selected products or
2. Continue saving Points.

Program participants can log into their account on Marukai.com or TokyoCentral.com to view their respective accumulated Points totals. Participants that accumulate certain specified point totals will be able to exchange these Points for an item or various items that Marukai designates as being eligible for exchange. For a list of the current items that Marukai is offering for Points exchange, please visit a Participating Location, Marukai.com, TokyoCentral.com, or by emailing info@marukai.com. The items eligible for Points exchange may vary in value and may not be available at each Participating Location.

If a Program participant desires to exchange Points for an eligible item, the participant will (1) login to their respective account on Marukai.com or TokyoCentral.com; (2) select the eligible item that the respective participant wished to exchange Points for; (3) and select the Participating Location at which the participant desires to receive the item for exchange. Participants who desire to receive their exchange item by home delivery will bear the cost of all associated shipping and handling costs. After selecting the item and location, Marukai will send participant a confirmation email listing the item and Participating Location where the item may be received. Participant will print out the confirmation email and all affiliated document(s) and proceed to the selected Participating Location on or after the time specified in the confirmation email. Upon arriving at the selected Participating Location, the participant will present the exchange documentation and valid photo identification to a customer service team member at the Participating Location. Upon verification, the customer service team member will exchange the confirmation documentation for the selected item. Marukai may require participants to sign documentation that they have completed the Points/item exchange.

Marukai may, at any time and without notice, change, eliminate, or terminate the Point earning and redemption procedures and offerings. Marukai, at its discretion, may not show the full list of redemption tiers on marketing materials. Upon redemption of Points, the Points will immediately be deducted from Customer's account. Once Points are redeemed, Points cannot be credited back to Customer's account. The sale or barter of Points, or any other award or benefit (other than by the Marukai) is expressly prohibited. Any Points, award, or benefit transferred, assigned, or sold in violation of the Terms and Conditions will be confiscated and participation in the Program may be terminated.

Customer Information & Communications
By participating in the Program, Customer agrees to allow Marukai to communicate via mail, email, phone, and other channels. If permission is granted by the Customer, Marukai may also communicate via text or mobile device. Marukai may use these channels to communicate Customer's account status, notify Customer when they are eligible for a reward, communicate program changes, and offer special Customer promotions, coupons, and more. Customers who are under the age of 18 or who choose to opt out of all marketing communications will receive only messages related to their account.

Customer information will be protected in accordance with the privacy policy, as applicable.

Returns and Exchanges
Items may only be returned or exchanged within 7 days of purchase and only if accompanied by the item's receipt and in its original, unused condition. The following items must be in original, unopened, and sealed packaging: Food; Appliances; Sanitary, Health, and Cosmetic items; Bedding; Linen; Cookware; Tableware; Flatware; and Eating Utensils. No returns or exchanges for Alcohol, Liquor, or Tobacco products; Sale Items; Perishable Items; or Daiso items.

For special items, restocking charges may apply and be deducted. Marukai will not be responsible for any costs, including transportation costs, incurred in connection with the return or exchange of any items. Refunds for credit card purchases will be credited to Customer's account by reversing the charges. Refunds for check purchases will be given only after Customer's check has cleared the bank (normally 10 days).

Subject to the terms above, items obtained through a Points exchange may only be exchanged for other eligible items offered for Points exchange in the same Exchange-tier. Items obtained through Points exchange, may not be exchanged for gift cards, gift certificates, store credit, cash refund, or exchange for ineligible items.

Should you have any questions, comments, concerns, or suggestions, please contact Marukai by email at info@marukai.com or by letter to:

Marukai Corporation
Attn: Shopper's Card Program
1740 W. Artesia Boulveard
Gardena, California 90248

Thank you for your patronage and we look forward to seeing you at Marukai!

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